Best Auto Repair, Bushwood

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WHEN ACCIDENTS HAPPEN

Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed

WHEN ACCIDENTS HAPPEN

How to Respond in a Tough Situation

Being in a car accident is the last thing anyone wants - but when it does happen, there are ways of making sure that the legal and insurance issues are handled with as little stress as possible.

  • First of all - stay calm.
  • If someone is injured, be sure to call for medical help.
  • Make sure you call the police.
  • Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
  • Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
  • Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
  • In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
  • Also, make sure to get information from any witnesses as well.
  • Make sure you get pictures of any physical evidence of what could have caused the accident.
  • Write down pertinent details such as where the accident took place, what the weather was like, etc.
  • Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
  • Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
  • Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
  • When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
  • Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

    You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself.
  • An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
  • And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.

Remember - Drive Safely!

Want more information on your rights? To make an appointment, call us at 301-769-2400 or make an appointment online!

What People Say About Us

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    , 02/17/2020

    Bought new wheels for my wife Brenda. Thanks for installing them on Valentine's Day and making her happy! Thanks guys!

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    , 02/17/2020

    Very friendly. Treat you like they've known you for years .

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    , 02/14/2020

    Been going to Hill's Automotive for year's. They treat you with respect and dont try to screw you over like other shops. They have great prices. I always recommend them to my friends and family's.

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    , 02/12/2020

    Fantastic service, very thorough vehicle inspections, not adverse to installing aftermarket upgrades, and working on my (so far) mildly modified vehicle, and willing to work with you on your performance goal. So far from the only shop that check the tire pressure before an alignment that i've found.

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    , 02/11/2020

    Hill's consistently gives great service! Always friendly and attentive to our car maintenance and repair needs. Never trying to sell you what you don't need or want. Quick service turn-around, no surprises on the bill, always upfront on recommendations and options. Love you guys!

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    , 02/09/2020

    Been dealing with Jerry Hill for 15 years+. Have never been dissatisfied with his work. His prices seem to conform to industry standards and the shop knowledge has alway been good. I recommend them with confidence.

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    , 02/08/2020

    Great people, they have great mechanics and your vehicle will be done right before it leaves the shop.

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    , 01/26/2020

    Want a Auto Repair Shop that does the job RIGHT the first time? Hills Auto Repair is what you need. Honest mechanics and let me say that is HARD to find. Been going there since 2000 and have always received excellent service. You have a car issue then I highly recommend you take you vehicles here. Can't say enough about how great this business is. Jerry Hill the owner operates a truly outstanding business and has some great mechanics working for him. Giving John and Luke a shout out for doing an excellent job maintaining my vehicles. Trust me they're the best Auto Repair you will ever need. Give them a chance next time you have car issues. You won't be sorry.

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    , 01/16/2020

    Excellent service! Fixed it right the first time!!!

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    , 01/08/2020

    Very professional operation. I have been dealing with them for many years.

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    , 01/06/2020

    Fabulous, as always. Hill's Auto crew is professional, courteous, and invariably honest. What a treasure!

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    , 12/29/2019

    Hills' staff members are great. They are courteous and helpful. John took time to talk with me after I had my oil changed and expressed some concerns while explaining the action needed to help.

  • reviewicon
    , 12/15/2019

    For over 15 years Hill's has been servicing my family's vehicles. During this time we have never had an issue and only experienced excellent service and professionalism. Also been great to see them invest back into the business.

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    , 12/02/2019

    Great place. Super helpful.

  • reviewicon
    , 11/27/2019

    Good honest, and trustworthy people.

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    , 11/26/2019

    Great place. Super helpful.

  • Honest, EXCELLENT work
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    , 11/22/2019

    This is a great shop with great people. Honest, EXCELLENT work at a fair price. I highly recommend taking your vehicles there for service.

  • Honest, EXCELLENT work
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    , 07/15/2015

    Good people. Enjoy doing business with them. I would recommend them.

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    , 01/19/2017

    I absolutely without hesitation TRUST HILLS AUTO with not only my personal vehicles but also my Beast of a school bus.. I know when I pull in with my Beast that I will come away fixed with such peace of mind.. THANK YOU HILLS AUTO FOR KEEPING MY BEAST BUS AND PERSONAL VEHICLES SAFELY ON THE ROAD!

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    , 08/14/2017

    Love this place. I take both of my cars there. The staff treats me great,and they explain what needs to be done!! I recommend them to anyone!!

  • Peace of Mind
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    , 11/21/2019

    I absolutely without hesitation TRUST HILLS AUTO with not only my personal.vehicles but also my Beast of a school bus.. I know when I pull in with my Beast that I will come away fixed with such peace of mind.. THANK YOU HILLS AUTO FOR KEEPING MY BEAST BUS AND PERSONAL VEHICLES SAFELY ON THE ROAD..

  • Peace of Mind
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    , 11/21/2019

    Good people. Enjoy doing business with them. I would recommend them.

  • Recommend to Anyone
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    , 11/19/2019

    Love this place. I take both of my cars there. The staff treats me great,and they explain what needs to be done!! I recommend them to anyone!!

  • Recommend to Anyone
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    , 11/17/2019

    I started going to Hill's Auto Repair just after they opened the business. I have not gone to any other automotive shop since that time. I find each of the employees knowledgeable and friendly. All of their work is first class and completed in the time frame they said it would be. I fave full faith and confidence in all of their work. I taught engine repair when I was in the U.S. Army, so I am aware of what problems may exist and what is required to fix them. I have never been told I needed something to be fixed or repaired that I did not really need. All of their advice is sound and on target. I recommend Hill's to anybody and everybody because they can be trusted to do the job right and never advising that a repair or replacement is needed if it really is not.

  • , 11/13/2019

    I've been going to Hill's Auto Repair for any auto repair's after the warranty went out on any of my cars over the year's since they first opened up for business and have always been completely satisfied with the repair's. The work has always been done as quickly as possible and I've never had to return to Hill's to re-fix any work they did on my cars. It's also about the only auto repair shop I trust telling me what's wrong and how much it's going to cost to fix my car, being a female it's easy to be taken advantage of by repair shops, that would never happen at Hills Auto Repair. I have family members that work on cars that I've double checked with at times on what Hills wanted to do to fix my car and they've always agreed with the work and cost at Hill's.

  • , 11/12/2019

    Great local shop, with wonderful people! If you want it fixed, and fixed right, they will get you straight. They are fast, reasonable, and have great communication. I am very glad I found them.

  • Support Small Business
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    , 11/09/2019

    Only auto repair shop I trust. Support small local businesses!

  • Support Small Business
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    , 11/07/2019

    Great place for getting your car fixed. They know what they're doing.

  • Awesome Business
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    , 11/04/2019

    Awesome business, they did a great job!

  • Awesome Business
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    , 02/17/2020

    Bought new wheels for my wife Brenda. Thanks for installing them on Valentine's Day and making her happy! Thanks guys!

Call us for service: 301-769-2400

ASE (Automotive Service Excellence)
IATN (International Automotive Technicians' Network)
Jasper
NAPA
BG Products
Amsoil
  • Car Care Aware