Best Auto Repair, Bushwood

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CUSTOMER SERVICE

Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

What People Say About Us

  • reviewicon
    , 07/21/2021

    They are excellent. They are very accommodating, knowledgeable and professional. They go above and beyond for their customers. Thank you so much!!

  • reviewicon
    , 07/16/2021

    I have been having my vehicles serviced at Hills for approximately 16 yrs. Jerry & his staff have always been friendly & courteous. They always notify me of needed repairs before any work is done. I would highly recommend Hills Auto to anyone in need of good honest mechanical work.

  • reviewicon
    , 07/09/2021

    Marcus was great, I brought the car in with a flat tire after AAA changed it and tossed everything in the trunk instead of placing it securely in place. After Marcus repaired the tire, he placed everything in it's proper place. It shows that he cares about his work product. Jerry hires the right people with the right attitude. Trust this shop.

  • reviewicon
    , 07/07/2021

    Hills is professional ,fast , efficient ,good quality work, knowledgeable mechanics ,Jerry is a great business owner and Dave is great at the front desk.

  • reviewicon
    , 07/01/2021

    They do a professional repair on my Antique car. Great shop, great service, great people and they treat your car with care. Al Johnson

  • reviewicon
    , 06/28/2021

    Always very professional, great people and service. We come here for the whole package. Their great ratings are well deserved.

Call us for service: 301-769-2400

ASE (Automotive Service Excellence)
IATN (International Automotive Technicians' Network)
Jasper
NAPA
BG Products
Amsoil
  • Car Care Aware