Best Auto Repair, Bushwood

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Customer Service

Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed

Customer Service

How We Can Solve the Issue Together

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. When it comes to repairs, however, some things stay the same. The following tips should help you along the way:

Try To Diagnose the Issue on Your Own

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

Be on the Lookout for the Following

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Communicate Your Findings When You Come In

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Be Thorough

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

Car Warranty Scams FAQs

Be sure to review the below information in order to avoid a potential scam.

Is there a car warranty scam?

Yes, there are car warranty scams that try to take advantage of unsuspecting vehicle owners. You may have received calls from scammers that start with automated or pre-recorded prompts to enter basic information and stay on the line.

Once the call begins, the scammer pretends to be an auto manufacturer or insurer telling you that your auto warranty or car insurance is about to expire. Then they ask you to provide personal information, which will later be used to defraud you. Sometimes the caller will have actual information about your automobile.

What do I do if I fell for a car warranty scam?

There is no way to get your personal information or money back, but you can reach out to the Federal Communications Commission (FCC) or the Federal Trade Commission (FTC) and file a complaint. You can contest any charges to your bank card through your bank. Consider using a credit monitoring service.

How do you check if your car warranty or vehicle insurance has really expired?

If you are afraid your warranty or insurance may have really expired: first hang up with the potential scammer. Next, call your car dealer or insurer and inquire about your policy.

Discover More About Appointments and Repair Services At Hill's Auto Repair in Bushwood

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Ask The Mechanic

What People Say About Us

  • reviewicon
    , 06/11/2025

    Had a unique vehicle they were willing to work on and did a great job. Went the extra mile and quality/price was top notch.

  • reviewicon
    , 06/03/2025

    The folks at Hills Auto Repair are excellent and full of experience when your talking about customer service. They know how to made you fill like the customer matters. The mechanic's are top notch 2nd to none. Thank you Hills Auto Repair!

  • reviewicon
    , 06/03/2025

    Great Customer Service!!!

  • reviewicon
    , 06/02/2025

    Very professional and kind and Helpful

  • reviewicon
    , 05/28/2025

    Top notch service! Recently took our truck to them for repair and the process couldn’t have been smoother. We were able to quickly approve the repairs electronically, and the staff was pleasant and patient with all of our questions. They kept in constant communication with us on the truck’s status and made sure our truck’s issues were fully resolved. It’s not very often that you find a company that has their level of customer service. Will absolutely use them in the future!

  • reviewicon
    , 05/27/2025

    2015 Honda Pilot, bad alt.. Counter personal were polite, courteous and professional. The girl quite cute, I might add. I thought it would take 3 or 4 days to get the vehicle back, I was wrong, less than 24 hour turn around. Labor wasn't crazy, had no idea how much an alternator cost now a days, that was crazy over 400 bucks, but that ain't the shops fault. Great experience, found my forever mechanics.

Call us for service: 301-769-2400

ASE (Automotive Service Excellence)
IATN (International Automotive Technicians' Network)
Jasper
NAPA
BG Products
Amsoil
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