I've only used them for a few months, but so far it's been great. I wouldn't say they're cheap and I wouldn't say they're overpriced. Price seems pretty fair and high value. They certainly are trying to be good at customer service and good at quality of work. They can work on my commercial trucks. And I will continue to use them. It's hard to find a service that you trust and think tells you what needs money spent on it and where money doesn't need to be spent. I feel that way about these guys.