- Mon 8:00AM - 5:00PM
- Fri 8:00AM - 5:00PM
- Tue 8:00AM - 5:00PM
- Sat Closed
- Wed 8:00AM - 5:00PM
- Sun Closed
- Thu 8:00AM - 5:00PM
INSURANCE QUESTIONS
Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 301-769-2400 or make an appointment online!
What People Say About Us
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Bill Mattingly, 05/26/2023
Everything went very well! -
Daniel Hamm, 05/16/2023
I've used Hill's twice now and both times they met or exceeded my expectations.
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Judi Burfoot, 05/02/2023
Been using these folks for years and highly recommend them. -
Heather Kearns, 04/25/2023
Professional, knowledgeable, friendly, fair pricing. Good place for all automotive needs.
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Vernon Hughes, 04/14/2023
Very professional and precise as to making sure the work was complete and satisfactory to the customer! -
Patrick MHoward, 04/14/2023
I brought my 34' travel trailer in today to have tires mounted. I tried about six other places in Mechanicsville before I called Hills, and all of them did not want to do the work. From the minute I stepped in the lobby I was treated like family , what a great bunch of folks! From the fella that checked me in to the young lady that cashed me out, all excellent! The tech that installed the tires (Benny) started the job at 9Am, exactly the time my appointment was set for and finished at 10-10:15. Benny was very courteous and also helped me find a burnt out fuse on my truck after he installed the tires. In this day and age it is hard to find people who will go out of their way for others and they do exactly that at Hills Auto! They have gained a customer for life with me as I have never in my life had such wonderful service from an automotive repair shop! Keep up the great work!
Call us for service: 301-769-2400
