Best Auto Repair, Bushwood

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INSURANCE QUESTIONS

Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed

INSURANCE QUESTIONS

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 301-769-2400 or make an appointment online!

What People Say About Us

  • reviewicon
    , 07/21/2021

    They are excellent. They are very accommodating, knowledgeable and professional. They go above and beyond for their customers. Thank you so much!!

  • reviewicon
    , 07/16/2021

    I have been having my vehicles serviced at Hills for approximately 16 yrs. Jerry & his staff have always been friendly & courteous. They always notify me of needed repairs before any work is done. I would highly recommend Hills Auto to anyone in need of good honest mechanical work.

  • reviewicon
    , 07/09/2021

    Marcus was great, I brought the car in with a flat tire after AAA changed it and tossed everything in the trunk instead of placing it securely in place. After Marcus repaired the tire, he placed everything in it's proper place. It shows that he cares about his work product. Jerry hires the right people with the right attitude. Trust this shop.

  • reviewicon
    , 07/07/2021

    Hills is professional ,fast , efficient ,good quality work, knowledgeable mechanics ,Jerry is a great business owner and Dave is great at the front desk.

  • reviewicon
    , 07/01/2021

    They do a professional repair on my Antique car. Great shop, great service, great people and they treat your car with care. Al Johnson

  • reviewicon
    , 06/28/2021

    Always very professional, great people and service. We come here for the whole package. Their great ratings are well deserved.

Call us for service: 301-769-2400

ASE (Automotive Service Excellence)
IATN (International Automotive Technicians' Network)
Jasper
NAPA
BG Products
Amsoil
  • Car Care Aware