Best Auto Repair, Bushwood

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  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
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AUTONET TV

Do you have a Clue (Get the Most Out of a Service Visit)

Posted April 18, 2021 10:47 AM

When you head to the doctor, you probably have it in your mind what you're going to say about why you don't feel good.  That way your doctor can use that information to diagnose your problem. You might want to think of that same approach when you take your vehicle in for a repair.

Experts say what will help the service advisor most is for you to bring in some well-organized descriptions about your vehicle's issues.  You might even want to write them down so you don't forget.  Is there an unusual smell?  What does it smell like?  Does the problem happen first thing after starting out? If there's an odd sound you hear, is it dependent on speed?  Does it change when you turn a corner?  

Keep your expectations realistic.  Some conditions may take a long time to diagnose and repair.  If you go thinking you'll be in and out in no time, you might be disappointed when you're told there are other customers ahead of you and you may have to come back tomorrow.  If you can make alternate plans to have someone pick you up and take you back when the vehicle is finished, that way you won't feel like you've wasted your time. 

Most importantly, be available for any communication from the service advisor.  If they have your cell phone and they have a question or need an approval for a repair, the sooner they reach you, the sooner things can move forward. 

The service facility wants your experience with them to be good just as you do.  With a little help from you, they'll get your vehicle back on the road and you'll have a smile on your face.

Hill's Auto Repair, Inc.
22829 colton point rd
Bushwood, Maryland 20618
301-769-2400



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What People Say About Us

  • reviewicon
    , 04/16/2021

    Always very friendly and easy to talk to! Service is fast and greatly appreciated by me! Jerry always goes above and beyond! I have been going here for years and they are the only ones I trust to do the job right. Thanks Jerry for going way beyond for my RAV 4!

  • reviewicon
    , 04/15/2021

    Hill's Auto Repair is the only place we take our cars and trucks to...they are the best around...Jerry is a great mechanic ?.!!

  • reviewicon
    , 04/02/2021

    No oversell, timely, honest and friendly

  • reviewicon
    , 04/02/2021

    I have taken multiple vehicles of my own, and close family and friends to this shop, I used to be a mechanic by trade so I'm very particular about who works on my vehicles, especially my 2020 f150. Every time I've been here they get my truck done same day, it's always clean, never had any issues with any repairs done. And the service managers are very easy to talk to and deal with, I recommend this shop to everyone looking to get their cars worked on. I highly recommend!

  • reviewicon
    , 03/29/2021

    Jerry's is always friendly, professional, reasonable, willing to make the work right. Keep up the great work!

  • reviewicon
    , 03/21/2021

    Terrific service...reasonable prices. Customer for life!

Call us for service: 301-769-2400

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