Best Auto Repair, Bushwood

CONTACT US
FacebookYelp - TransparentGoogle My Business White

AUTONET TV

Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed

AUTONET TV

Speak Up: Talking with Your Hill's Auto Repair, Inc. Service Advisor

Posted February 11, 2018 10:12 AM

About 80% of the vehicles on Bushwood roads today are behind on their preventive maintenance schedules. That translates to about 160 million vehicles in the United States that aren't performing as well as they could be - thousands right here in Maryland. Some of the maintenance issues are minor. Others represent serious safety concerns.

There are many reasons Bushwood drivers neglect their routine car care. Some of the more common ones are complacency, lack of confidence, lack of trust and budget issues.

Modern vehicles are amazingly reliable compared to their older counterparts. They can run for years without any repairs, and we sometimes translate that to mean they don't need any maintenance. The trouble is that without maintenance, parts in the vehicle are gradually wearing out, fluids are getting dirty, oil is developing sludge — a lot of stuff is happening that we can't see, and it is destroying the vehicle. The first time we learn there is a problem, we have a major repair bill on our hands.

Older vehicles just couldn't keep going without frequent maintenance; they broke down without timely vehicle care. Modern vehicles are designed to keep running even when they're not fully healthy. Unfortunately, that convenience has led some of us to become complacent and ignore vehicle care — until we have to fix something. And fixing something today takes a whole lot more than it used to.

Some people in Bushwood just don't feel comfortable taking their vehicles to their local Bushwood service center. They don't know much about engines or auto mechanics, so they don't know what questions to ask. They don't want to appear foolish or ignorant.

Your physician doesn't expect you to understand what a ligament is or how it works. But if you have a problem with one, she's going to explain to you what it is, what's wrong with it and how it can be fixed. It's in her best interest as well as yours to do so. You'll both feel more comfortable with the treatment.

That's what you can expect from the pros at Hill's Auto Repair, Inc.. They have to be highly trained and work with a lot of complex, high-tech systems. They don't expect their Bushwood customers to understand car care. So ask questions. You need auto advice from a service specialist, just as you need medical advice from a doctor and financial advice from a financial advisor.

Which brings us to the next concern: trust. A lot of rumors fly around Bushwood about auto repair scams. You may have heard about some local auto shops taking advantage of customers and replacing parts that weren't broken. Frankly, this is just bad business practice. Bushwood auto service centers won't stay in business long if they're engaged in this type of activity.

It's in the best interest of Bushwood service centers to diagnose a problem correctly and fix it right the first time. That's how they keep their businesses open.

Trust must be earned. But just as it took time for you to establish a relationship and rapport with your doctor, it will take time to build a relationship with your service center.

Also, realize that when your friendly and knowledgeable service advisor at Hill's Auto Repair, Inc. recommends routine maintenance, he is generally relying on your vehicle manufacturer’s recommendations. In other words, your trust lies both with your service advisor and your vehicle manufacturer. You'll find that most of the service recommendations from Hill's Auto Repair, Inc. you receive coincide with what's in your manual.

Those recommendations were set up by the engineers who designed your vehicle, not Hill's Auto Repair, Inc.. The team at Hill's Auto Repair, Inc. is just offering you a friendly reminder — a helpful reminder really, since most of us don't post our owner's manuals to our calendars.

Money is behind most neglect of vehicle maintenance. First, they worry that they can't afford it. Second, they worry that they're being overcharged.

The simple truth is, car care is like health care. We can't afford not to have it. Preventive maintenance is cheap compared to repair work. It extends the lives of our vehicles and saves us money on fuel. It also makes our vehicles safer to drive, which can prevent accidents. Putting off preventive maintenance can be very expensive.

Bushwood area service centers have to be competitive. Like any business, they can't afford to overcharge customers or they go out of business. But vehicle care today does cost more in Maryland than it used to. Vehicles are more sophisticated, complex and high-tech. That means technicians have to be better trained. They have to purchase high-tech diagnostic equipment and tools. They have to keep up with the latest advances in vehicle engineering and subscribe to computer databases. Like any business, they also have labor costs, insurance, rent, utilities, taxes, office supplies, etc.

If you are strapped for cash, Hill's Auto Repair, Inc. can offer auto advice to help you keep your car running safely and manage your budget. For example, let's say you need new brake pads, transmission service and a new cabin air filter. A technician can't ethically recommend you delay brake service: that creates a safety hazard for you and other Bushwood drivers. You need to get that done now. But they can let you know if the transmission service can wait a month and how long you can put off changing the cabin air filter. They can also estimate what these services will cost. That gives you the time and information you need to save up for the other services.

The key to modern car care is preventive maintenance. Our modern vehicles are safer, more fuel efficient and more reliable than ever before. But to keep them that way Bushwood drivers have to be more proactive about caring for them. It's good to know there are knowledgeable professionals at Hill's Auto Repair, Inc. who can help us do just that.

Hill's Auto Repair, Inc.
22829 colton point rd
Bushwood, Maryland 20618
301-769-2400



Search



Archive

September 2011 (18)
October 2011 (3)
November 2011 (5)
December 2011 (4)
January 2012 (5)
February 2012 (3)
March 2012 (5)
April 2012 (4)
May 2012 (5)
June 2012 (4)
July 2012 (4)
August 2012 (5)
September 2012 (4)
October 2012 (5)
November 2012 (4)
December 2012 (4)
January 2013 (4)
February 2013 (4)
March 2013 (4)
April 2013 (4)
May 2013 (5)
June 2013 (4)
July 2013 (4)
August 2013 (4)
September 2013 (5)
October 2013 (5)
November 2013 (4)
December 2013 (4)
January 2014 (5)
February 2014 (4)
March 2014 (4)
April 2014 (4)
May 2014 (5)
June 2014 (4)
July 2014 (4)
August 2014 (5)
September 2014 (4)
October 2014 (5)
November 2014 (4)
December 2014 (5)
January 2015 (4)
February 2015 (4)
March 2015 (4)
April 2015 (5)
May 2015 (2)
June 2015 (6)
July 2015 (4)
August 2015 (5)
September 2015 (4)
October 2015 (5)
November 2015 (4)
December 2015 (3)
February 2016 (1)
March 2016 (7)
April 2016 (4)
May 2016 (5)
June 2016 (4)
July 2016 (5)
August 2016 (4)
September 2016 (4)
October 2016 (4)
November 2016 (5)
December 2016 (4)
January 2017 (5)
February 2017 (3)
March 2017 (5)
April 2017 (4)
May 2017 (5)
June 2017 (4)
July 2017 (5)
August 2017 (3)
September 2017 (3)
October 2017 (5)
November 2017 (4)
December 2017 (3)
January 2018 (5)
February 2018 (4)
March 2018 (4)
April 2018 (4)
May 2018 (5)
June 2018 (4)
July 2018 (5)
August 2018 (4)
September 2018 (4)
October 2018 (4)
November 2018 (4)
December 2018 (5)
January 2019 (5)
February 2019 (1)
March 2019 (4)
May 2019 (2)
June 2019 (5)
July 2019 (2)
August 2019 (2)
September 2019 (3)
October 2019 (5)
November 2019 (4)
December 2019 (5)
January 2020 (5)
February 2020 (4)
March 2020 (5)
April 2020 (1)

Categories

Air Conditioning (10)Alignment (15)Alternator (2)Auto Safety (7)Automotive News (7)Battery (11)Battery Replacement (1)Brake Service (2)Brakes (14)Cabin Air Filter (7)Check Engine Light (3)Cooling System (14)Customer Detective Work (1)Dashboard (3)Diagnostics (6)Did You Know (4)Diesel Maintenance (2)Differential Service (3)Drive Train (9)Emergency Items (1)Engine Air Filter (2)Exhaust (7)Fluids (17)Following Recommended Intervals (3)Fuel Economy (7)Fuel Filter (1)Fuel Pump (1)Fuel Saving Tip: Dirty Oil (1)Fuel Saving Tip: Slow Down (2)Fuel System (46)Headlamps (3)Inspection (5)Keys to a long lasting vehicle (5)Maintenance (62)Making Your Vehicle Last (1)Monitoring System (3)Oil Change (5)Older Vehicles (4)Parts (10)Safe Driving (1)Safety (5)Serpentine Belt (3)Service Intervals (10)Service Standards (13)Shocks & Struts (9)Steering (11)Suspension (2)Timing Belt (8)Tire Rotation and Balancing (2)Tires (1)Tires and Wheels (43)Transfer Case (1)Transmission (7)Warranty (2)What Customers Should Know (29)Wheel Bearings (1)Windshield Wipers (7)Winter Prep (1)

What People Say About Us

  • reviewicon
    , 02/17/2020

    Bought new wheels for my wife Brenda. Thanks for installing them on Valentine's Day and making her happy! Thanks guys!

  • reviewicon
    , 02/17/2020

    Very friendly. Treat you like they've known you for years .

  • reviewicon
    , 02/14/2020

    Been going to Hill's Automotive for year's. They treat you with respect and dont try to screw you over like other shops. They have great prices. I always recommend them to my friends and family's.

  • reviewicon
    , 02/12/2020

    Fantastic service, very thorough vehicle inspections, not adverse to installing aftermarket upgrades, and working on my (so far) mildly modified vehicle, and willing to work with you on your performance goal. So far from the only shop that check the tire pressure before an alignment that i've found.

  • reviewicon
    , 02/11/2020

    Hill's consistently gives great service! Always friendly and attentive to our car maintenance and repair needs. Never trying to sell you what you don't need or want. Quick service turn-around, no surprises on the bill, always upfront on recommendations and options. Love you guys!

  • reviewicon
    , 02/09/2020

    Been dealing with Jerry Hill for 15 years+. Have never been dissatisfied with his work. His prices seem to conform to industry standards and the shop knowledge has alway been good. I recommend them with confidence.

  • reviewicon
    , 02/08/2020

    Great people, they have great mechanics and your vehicle will be done right before it leaves the shop.

  • reviewicon
    , 01/26/2020

    Want a Auto Repair Shop that does the job RIGHT the first time? Hills Auto Repair is what you need. Honest mechanics and let me say that is HARD to find. Been going there since 2000 and have always received excellent service. You have a car issue then I highly recommend you take you vehicles here. Can't say enough about how great this business is. Jerry Hill the owner operates a truly outstanding business and has some great mechanics working for him. Giving John and Luke a shout out for doing an excellent job maintaining my vehicles. Trust me they're the best Auto Repair you will ever need. Give them a chance next time you have car issues. You won't be sorry.

  • reviewicon
    , 01/16/2020

    Excellent service! Fixed it right the first time!!!

  • reviewicon
    , 01/08/2020

    Very professional operation. I have been dealing with them for many years.

  • reviewicon
    , 01/06/2020

    Fabulous, as always. Hill's Auto crew is professional, courteous, and invariably honest. What a treasure!

  • reviewicon
    , 12/29/2019

    Hills' staff members are great. They are courteous and helpful. John took time to talk with me after I had my oil changed and expressed some concerns while explaining the action needed to help.

  • reviewicon
    , 12/15/2019

    For over 15 years Hill's has been servicing my family's vehicles. During this time we have never had an issue and only experienced excellent service and professionalism. Also been great to see them invest back into the business.

  • reviewicon
    , 12/02/2019

    Great place. Super helpful.

  • reviewicon
    , 11/27/2019

    Good honest, and trustworthy people.

  • reviewicon
    , 11/26/2019

    Great place. Super helpful.

  • Honest, EXCELLENT work
    reviewicon
    , 11/22/2019

    This is a great shop with great people. Honest, EXCELLENT work at a fair price. I highly recommend taking your vehicles there for service.

  • Honest, EXCELLENT work
    reviewicon
    , 07/15/2015

    Good people. Enjoy doing business with them. I would recommend them.

  • reviewicon
    , 01/19/2017

    I absolutely without hesitation TRUST HILLS AUTO with not only my personal vehicles but also my Beast of a school bus.. I know when I pull in with my Beast that I will come away fixed with such peace of mind.. THANK YOU HILLS AUTO FOR KEEPING MY BEAST BUS AND PERSONAL VEHICLES SAFELY ON THE ROAD!

  • reviewicon
    , 08/14/2017

    Love this place. I take both of my cars there. The staff treats me great,and they explain what needs to be done!! I recommend them to anyone!!

  • Peace of Mind
    reviewicon
    , 11/21/2019

    I absolutely without hesitation TRUST HILLS AUTO with not only my personal.vehicles but also my Beast of a school bus.. I know when I pull in with my Beast that I will come away fixed with such peace of mind.. THANK YOU HILLS AUTO FOR KEEPING MY BEAST BUS AND PERSONAL VEHICLES SAFELY ON THE ROAD..

  • Peace of Mind
    reviewicon
    , 11/21/2019

    Good people. Enjoy doing business with them. I would recommend them.

  • Recommend to Anyone
    reviewicon
    , 11/19/2019

    Love this place. I take both of my cars there. The staff treats me great,and they explain what needs to be done!! I recommend them to anyone!!

  • Recommend to Anyone
    reviewicon
    , 11/17/2019

    I started going to Hill's Auto Repair just after they opened the business. I have not gone to any other automotive shop since that time. I find each of the employees knowledgeable and friendly. All of their work is first class and completed in the time frame they said it would be. I fave full faith and confidence in all of their work. I taught engine repair when I was in the U.S. Army, so I am aware of what problems may exist and what is required to fix them. I have never been told I needed something to be fixed or repaired that I did not really need. All of their advice is sound and on target. I recommend Hill's to anybody and everybody because they can be trusted to do the job right and never advising that a repair or replacement is needed if it really is not.

  • , 11/13/2019

    I've been going to Hill's Auto Repair for any auto repair's after the warranty went out on any of my cars over the year's since they first opened up for business and have always been completely satisfied with the repair's. The work has always been done as quickly as possible and I've never had to return to Hill's to re-fix any work they did on my cars. It's also about the only auto repair shop I trust telling me what's wrong and how much it's going to cost to fix my car, being a female it's easy to be taken advantage of by repair shops, that would never happen at Hills Auto Repair. I have family members that work on cars that I've double checked with at times on what Hills wanted to do to fix my car and they've always agreed with the work and cost at Hill's.

  • , 11/12/2019

    Great local shop, with wonderful people! If you want it fixed, and fixed right, they will get you straight. They are fast, reasonable, and have great communication. I am very glad I found them.

  • Support Small Business
    reviewicon
    , 11/09/2019

    Only auto repair shop I trust. Support small local businesses!

  • Support Small Business
    reviewicon
    , 11/07/2019

    Great place for getting your car fixed. They know what they're doing.

  • Awesome Business
    reviewicon
    , 11/04/2019

    Awesome business, they did a great job!

  • Awesome Business
    reviewicon
    , 02/17/2020

    Bought new wheels for my wife Brenda. Thanks for installing them on Valentine's Day and making her happy! Thanks guys!

Call us for service: 301-769-2400

ASE (Automotive Service Excellence)
IATN (International Automotive Technicians' Network)
Jasper
NAPA
BG Products
Amsoil
  • Car Care Aware